Bob Milliken
Bob Milliken

While the overall reception to Window 10 has been mostly positive, it’s been flooded with numerous complaints from users claiming that they were “tricked” into upgrading Windows 7 and uncontrollable OS updates. The good news is that Microsoft is listening and is planning to address some of the issues, but there are still many that are left unattended to.

Telemetry service in Windows 10

More than a few IT administrators remain wary of potential privacy and security issues. In particular, the telemetry service in Windows 10, which periodically sends usage and performance data to select Microsoft IP addresses so that they can improve user experience and fix potential issues, and is enabled by default. We recommend that it be turned off.

A patch and a glitch away
Users couldn’t escape the glitches in the frequent Windows 10 updates, which caused an array of problems such as frozen systems, broken webcams, and even PCs being unable to secure an Internet connection. In light of the patching dilemma, Microsoft is now offering more options to defer updates. In fact, a leaked preview shows a new option to pause updates for up to 35 days via a switch in the Settings menu.

Windows 10OneDrive placeholders
Since the launch of Windows 10, many users have eagerly awaited Microsoft to re-introduce this beloved feature to the operating system’s built-in OneDrive cloud storage service. In Windows 8.1, placeholders (aka Smart files) allowed users to see all their OneDrive files, whether or not they were stored on the device. Making its return in Windows 10 File Explorer when using OneDrive, the feature shows user files stored locally as well as on the cloud.

Owning up to the update fiasco
Not only is Microsoft addressing the various complaints it received, but it’s also owning up to some of them. Just before Christmas, Microsoft’s chief marketing officer, Chris Capossela, admitted that the company had gone too far when it tried to get Windows 7 and 8 users to upgrade to Windows 10. This referred to Microsoft’s decision in early 2016 to change the design for the user prompt for its Get Windows 10 app, the software responsible for scheduling upgrades. The user prompt was altered so that clicking X to close the window causes the user to unknowingly agree to a Windows 10 upgrade.

“Within a couple of hours of that hitting the world, we knew we had gone too far,” recalled Capossela. “Those two weeks were pretty painful and clearly a lowlight for us.” It was then that Microsoft reversed its decision on tweaking the pop-up, so clicking on X would dismiss the upgrade.

Windows 10 is a solid system, don’t get me wrong.  While it’s not perfect, if you overlook overlook the many lovable aspects of Windows 10 that could be making your life easier, then you may just be shooting yourself in the foot.

Bob Milliken is the specializing in helping businesses with their IT needs. Problems with your Windows 10 systems? 604.270.1730.