IT jobs fall within the full spectrum of computer technology and busiÂness. Because the field of InforÂmation Technology covers such a broad range of job roles, it’s a good idea to first explore the differences in the career paths you can take in IT, such as:
- A computer support specialist (which requires only a certificate or an associate degree, and someÂtimes a bachelor’s degree), or
- Computer programmer, software developer, or various other IT caÂreers which usually require a bachÂelor’s degree (sometimes an assoÂciate degree on an exception basis)
Then you’ll need to take a closer look at the qualities that are essenÂtial to those considering a career in IT – and valued by those who make IT hiring decisions. As we spotlight the essential qualities for a successful career in IT, you learn how to assess where you career goals and interests fit, and determine what level of eduÂcation you need for the IT roles that interest you most.
Computer Support Specialist
Computer support specialists work within the broad spectrum of information technology, assisting all types of information technology needs, including working with develÂopers, analysts, administrators, and end-users. Alternatively, help desk technicians assist those not in the IT fields who need assistance with their computer or computer systems.
Typical Duties – Technical Support Specialist or Computer Network SupÂport Specialist
- Watch over existing network sysÂtems
- Conduct required maintenance on networks
- Troubleshoot (LAN, WAN, and InÂternet) systems3
Typical Duties – Help Desk TechniÂcian or Computer User Technician
- Actively listen to users as they deÂscribe their computer issues
- Ask the right questions to help diÂagnose computer issues
- Explain step-by-step solutions to the user
- Install software and maintain comÂputer equipment and related deÂvices
- Assist users with new computer hardware or software
- Evaluate and record issues customÂers have4
Education: Vary for entry into comÂputer support positions. A bachelor’s degree is not required, but postsecÂondary certification is often sufficient
Information Systems ManagÂers (IT managers)
IT Managers direct teams and run projects for computer related needs in an organization. In addition, they help identify IT goals and implement required computer systems in order to meet those goals.
Education: Typically have a BachÂelor’s in Information Science or a Bachelor’s in Computer Science with vendor certifications like ITIL, MCSE (Cloud), VCP etc.
Database Administrators
Database Administrators are softÂware specialists who focus on the apÂplications and services responsible for organizing and storing data (like fiÂnancial records or shipping addresses or health records) for an organization. They also ensure the security of data and its availability to intended users.
Education: Usually, Database AdÂministrators also needed certification from Microsoft or others.
Information Security Analysts, Computer Network Architects
All three types of these IT profesÂsionals use information technology (IT) to move an organization closer to its business goals. Security analysts are in charge of keeping information safe from cyber-attacks. Network arÂchitects are in charge of creating the internal networks that all employees of an organization use.
Education: Typically, a Bachelor’s in Computer Science or Information Science is required. Knowing a variety of script is also important.
Network and Computer SysÂtems Administrators
System Admins are in charge of the day-to-day functioning of a comÂpany’s computer network including organizing, installing, and supporting computer systems, networks, intranets, and other data comÂmunication systems.
Education: PostÂsecondary education is often sufficient with a right mix of professional certificaÂtion.
Software DevelÂopers
Software Developers create the applications (software) that run on computers or other IT devices like smart phones. Some software develÂopers focus more on the underlying computer systems that run devices or networks.
Education: In general, a Bachelor’s in Computer Science is required, as well as strong programming skills.
Important Qualities
Here are some of the important skills and qualities that you will need to develop in order to be successful in information technology. Get real exÂperience, and earn credit, from WestÂern Community College that focus on these skills.
- Good communication skills
- Organized
- Follow and implement a plan
- Problem solving
- Strong analytical skills
- Ability to focus for a long period of time
If you answer yes to most of these questions, there’s a good chance that a career in information technology is the right match for your skills – and that you do have what it takes to make you successful in IT.
Western Community College Inc.
Unit 201, 12899 80 Ave
Surrey, BC, Canada
Office (604) 594 3500
Fax (604) 594 3505
www.westerncommunitycollege.ca