Vancouver: Joy Ross is a problem gambler and she knows it. She joined the BCLC’s voluntary exclusion program but she still lost $330,000. She had sued the Casinos for their failure to stop her in time. But B.C. Supreme Court has dismissed Ross’ claim, ruling the self-exclusion arrangement is not a legal contract. The judge said casino floor employees cannot be relied on to spot everyone who has self-excluded, and to pay Ross damages would encourage all gamblers to join the program so they could demand refunds when they lost.